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Use case · Customer support

AI agents for customer support

An AI customer support agent answers your customers on WhatsApp, phone, email or web chat at any hour, using your own knowledge (FAQ, policies, prices), looks up orders or accounts in your connected systems and hands the conversation to a person when it should. With Jelliu you set it up without code.

By Jelliu
Support team alone vs with an AI agent
Team aloneWith a Jelliu agent
HoursBusiness hours24/7
First replyWhen an agent is freeAs soon as the customer writes or calls
Repeated questionsAnswered by peopleAnswered by the AI agent
Complex casesPeopleHanded to people with context

What does an AI support agent do?

  • Answers frequent questions from your FAQ, policies and product information.
  • Looks up orders, tickets or accounts in connected apps and replies with the real status.
  • Creates or updates tickets and records in your CRM or help desk.
  • Escalates to a person with the full context when the case needs it.
  • Replies by voice note or call when the customer prefers to talk.

How to set it up with Jelliu

  • Describe the support job and the cases it should hand off.
  • Add your knowledge: website, FAQ, policies and hours.
  • Connect your help desk, CRM or store, or use the API and webhooks.
  • Test it with simulated conversations and a test call, then turn it on.

Channels, languages and price

Jelliu agents work on WhatsApp, voice calls, email and web chat, in English, Spanish and Portuguese, and you can manage them from the dashboard or from a WhatsApp chat. Every conversation is searchable and you can see which ones need attention. Plans start at $79/month — see pricing.

Frequently asked questions

It can resolve the questions your knowledge covers and act in connected systems, and it hands off to a person when a case needs it.

Launch your AI support agent

No code. Plans from $79/month.

AI customer support agents on WhatsApp, voice and chat