Privacy Policy

1. Introduction

Jelliu ("we," "our," or "us") operates the Jelliu AI Voice Platform at jelliu.co and app.jelliu.co. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, and authentication credentials provided through third-party services (Google, GitHub).

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and actions taken within the dashboard.

Voice & Call Data: When you use our AI voice services, we process call recordings, transcriptions, and metadata (duration, timestamps, phone numbers) as necessary to provide and improve our services.

Device Information: We collect browser type, operating system, IP address, and device identifiers for security and analytics purposes.

3. How We Use Your Information

• Provide, operate, and maintain our AI voice platform
• Process and manage your account, campaigns, and AI agents
• Analyze usage patterns to improve our services and features
• Communicate with you about updates, security alerts, and support
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors that help us operate our platform (cloud hosting, authentication, analytics, payment processing)
• AI & Telephony Partners: To process voice calls and provide AI capabilities as part of our core service
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account data for as long as your account is active. Call recordings and transcriptions are retained according to your plan settings and can be deleted upon request. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability - receive your data in a structured format
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@jelliu.co.

8. Cookies & Tracking

We use essential cookies for authentication and session management. We also use analytics tools (PostHog, Sentry) to understand usage patterns and improve our service. You can control cookie preferences through your browser settings.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:
privacy@jelliu.co